Terms and Conditions

Welcome to the official website of OSR Jewells, operated by Om Sairam Jewellery Palace, located in T. Nagar, Chennai, Tamil Nadu. By accessing or using our website, services, or digital gold/silver savings platforms, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing this website, creating an account, or making a transaction, you accept and agree to be legally bound by these terms. If you do not agree with any part, please discontinue use of the site and its services immediately.

2. Eligibility

You must be at least 18 years of age or the legal age of majority in your jurisdiction to register or transact with OSR Jewells.

3. Account Registration and Security

• You are responsible for maintaining the confidentiality of your login credentials.
• Any activity from your account is considered authorized unless reported to us as a breach.
• OSR Jewells reserves the right to suspend or terminate accounts found to be fraudulent or violating the Terms.

4. Product and Pricing

• All gold and silver savings plans and jewellery products are subject to market fluctuations and availability.
• Prices listed are indicative and may change without notice based on current market conditions.
• Weight-based and value-based savings are approximated at the time of joining the scheme.

5. Payment Terms

• Payments must be made through our authorized online platforms or verified agents only.
• All transactions are governed by Indian financial laws and subject to verification.

6. Applicable Acts & Compliance

Our operations comply with the following Indian Acts:

• The Information Technology Act, 2000
• The Consumer Protection Act, 2019
• The Indian Contract Act, 1872
• Prevention of Money Laundering Act, 2002 (as applicable)

All users must adhere to these laws and the digital payment rules defined by RBI and relevant authorities.

7. Cancellation and Refund Policy

Please refer to our Cancellation Policy page for detailed terms regarding order cancellation, refunds, and plan exits.

8. Intellectual Property Rights

All logos, brand names, content, and product images used on this website are the property of Om Sairam Jewellery Palace and may not be reproduced or distributed without written consent.

9. Limitation of Liability

To the fullest extent permitted under applicable law, Om Sairam Jewellery Palace, operating as OSR Jewells, shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use the services.
• Unauthorized access or alteration of your data.
• Misuse of the platform by any third party or agent.
• Any actions taken by unauthorized entities posing as OSR Jewells.

10. Disclaimer of Liability for Third-Party Misuse

Om Sairam Jewellery Palace (OSR Jewells), including its development and marketing partner Amigoways Technologies, and all associated developers, designers, and marketing personnel, shall not be held responsible for any loss, dispute, scam, fraud, or illegal activity caused by third-party users, agents, or unauthorized entities misusing the platform.

Users are solely responsible for verifying the authenticity of communications, links, and payment gateways. Any financial loss or legal issue arising from such misuse will not be the liability of Amigoways Technologies, Om Sairam Jewellery Palace, or any affiliated team member.

11. Modification of Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on this page with a revised date.

12. Governing Law

These terms shall be governed and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Chennai, Tamil Nadu.

13. Contact Information