Shipping and Delivery

At OSR Jewells, we are committed to delivering your precious jewellery safely and promptly. Please read our shipping policy carefully to understand how we handle your orders:

1. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Custom or personalized orders may take longer; estimated delivery times will be communicated during purchase.

2. Shipping Methods and Delivery Time

• We offer secure courier services for all shipments across India.
• Standard delivery time is 3–7 business days depending on your location.
• Expedited shipping options are available at an additional cost.

3. Shipping Charges

• Shipping charges vary based on order value, delivery location, and chosen shipping method.
• Free shipping may be available for orders above a specified amount, as mentioned on the product page or during checkout.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• Use this number to track your package through the courier’s website.

5. Shipping Address

• Please ensure that your shipping address is complete and accurate.
• OSR Jewells is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

6. Delivery Issues

• In case of any damage, loss, or delay during transit, please contact our support team within 48 hours of receiving your order.
• We will investigate and assist in resolving the issue promptly.

7. International Shipping

• Currently, we only ship within India.
• For international orders or inquiries, please contact us directly.