Privacy Policy

At OSR Jewells, your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the Information Technology Act, 2000 (including amendments under the Information Technology [Reasonable Security Practices and Procedures and Sensitive Personal Data or Information] Rules, 2011) and other applicable laws of India.

1. Information We Collect

a. Personal Information

We collect personal data that you voluntarily provide when registering, purchasing, or interacting on our platform. This includes:

• Name
• Phone number
• Email address
• Billing and shipping address
• Date of birth
• Payment details (processed via secure third-party gateways)

b. Non-Personal Data

We also collect non-identifying data for analytics and performance, such as:

• IP address
• Browser/device type
• Time and duration of visits
• Cookies and usage patterns

2. How We Use Your Information

Your data is used for:

• Account registration and management
• Processing your orders and transactions
• Delivering customer support and communication
• Providing updates, promotions, and service notices
• Enhancing site performance and user experience
• Legal compliance and fraud detection

3. Data Security

We adopt industry-standard security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption
• Role-based access restrictions
• Periodic system audits and updates
• Payment processing via trusted third-party gateways

However, no method of online data transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

4. Third-Party Sharing and Disclosure

We do not sell or lease your personal data. We may share your information:

• With third-party service providers (logistics, payment processing, etc.) under confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of OSR Jewells and its users

5. Your Rights and Choices

You have the right to:

• Access or update your personal data
• Request deletion of your account or information
• Withdraw consent for data use
• Opt out of promotional emails at any time

Please email us at support@osrjewells.com for any requests.

6. Disclaimer of Liability for Third-Party Misuse

Om Sairam Jewellery Palace (OSR Jewells), including its development and marketing partner Amigoways Technologies, along with all affiliated developers, designers, and marketing personnel, shall not be held responsible for any loss, dispute, scam, fraud, or illegal activity caused by third-party users, agents, or unauthorized entities misusing our platform.

Users are solely responsible for verifying the authenticity of messages, emails, links, websites, social media profiles, and payment gateways. Any financial or legal consequences arising due to third-party misuse, impersonation, or phishing shall not be the liability of OSR Jewells, Amigoways Technologies, or any associated team member.

7. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised date. Continued use of our services signifies your acceptance of any changes.

8. Contact Us